Staff from the facility will be at the venue to assist you and your guests throughout the entirety of your facility rental. Your Coordinator will be present when you arrive until the end of your event.

We want all clients to feel that they have plenty of room for creativity when it comes to designing their decor. We welcome real candles, accompanied by a tray or vase to catch any melting wax. We also ask that you not nail, tape, or tack anything to the walls. Fog machines, silly string, helium balloons, and chocolate fountains are not permitted anywhere inside the facility. Anything thrown outdoors must be biodegradable (i.e. no fake floral petals). All decor or anything brought in must be removed that evening.

The Chateau does not require any outside security for events. If clients would like security at their event, it must be provided through The Chateau and will be done so for an additional cost. Wedding insurance is not required for The Chateau as we carry our own building and liquor liability insurance.

The Chateau’s policies regarding alcohol come primarily from the rules attached to our liquor license. If you have untapped or partial kegs, they are required to stay on our premises and we cannot refund any money for portions not consumed. With bottles of wine, clients do get to take with them any corked bottles still remaining. Should there be money towards an open bar that is not utilized, The Chateau will cut a check for the remaining amount and send it to the post-event address of the client within 14 days.

Because The Chateau is booked every weekend for events, and in an effort to give The Chateau’s staff time with family, we are unable to meet on the weekends. Meetings and tours are done during business hours Monday through Friday by appointment only. Available times may fluctuate due to our event schedule, which varies from week to week.

The facility rental is split up into three separate payments. The first payment due by clients is the retainer, which is required at the time of booking. The second payment for the facility rental is due nine months prior to the event date, or at the time of booking if it is within nine months. The final payment for the facility rental is due six months prior to the event, or at the time of booking if it is within six months of the event. All beverage and miscellaneous expenses are due two weeks prior to the event date. The Chateau will send invoices reflecting these amounts prior to the due date.

Because many dates throughout the year are in high demand, with several potential clients all interested in the same dates, we do require a retainer and signed contract to hold a date and do not have an option for a “soft hold”. Once you contact us regarding booking a date, we will block the date off in our calendar and you will have a hold on the date for up to 24 hours. If after 24 hours we have not received a signed contract and notification of initiated payment, the date will be released as available to all other potential clients.

For brides and grooms having their ceremony at The Chateau, their accompanying wedding parties will have access to the bridal suite and groom’s suite from the start of your contracted time until the start of the ceremony, at which time access to both rooms will be locked off.

In the case of poor weather at the time of a ceremony, the client has the option to choose to move their ceremony into the main banquet hall. This decision is not required until shortly before the ceremony start time. In this scenario, guests are seated at their tables, and an aisle is made down the center of the room. Set up can be customized based on the layout the client has chosen and the decorations intended for the outdoor ceremony. There are no added fees for moving a ceremony inside!