frequently asked questions 

 

HOW LONG DO I HAVE THE EVENT DIRECTOR FOR ON THE DAY OF MY EVENT?

An event director will be at the facility to assist you and your guests starting at 10am on Fridays and Saturdays or 10am on Sundays until your guests leave the building by midnight on Friday or Saturday or 7pm on Sundays on the day of your facility rental.


CAN I GET INTO THE FACILITY EARLY TO START DECORATING?

Unfortunately, clients and/or their vendors are not allowed into the facility to start decorating any earlier than your facility rental time. Our staff utilizes all time leading up to the event rental time to properly set up and prep the facility to meet the high expectations to which we hold The Chateau.


CAN I OR MY VENDORS COME BACK AT A LATER TIME TO PICK UP DECORATIONS?

All decor and belongings are expected to be removed from the premises by the contracted time on the night of the facility rental. We kindly ask that you inform all vendors of your contracted times prior to the day of your event.


WHAT ARE YOUR DECORATING POLICIES?

We want all clients to feel that they have plenty of room for creativity when it comes to designing their decor. We welcome real candles, accompanied by a tray or vase to catch any melting wax. We also ask that you not nail, tape, or tack anything to the walls. Fog machines are not permitted, nor are balloons as centerpieces in our main banquet room.


HOW LONG DO WE HAVE ACCESS TO THE BRIDAL SUITE AND GROOM’S ROOM?

For brides and grooms having their ceremony at The Chateau, their accompanying wedding parties will have access to the bridal suite and groom’s room from the start of your contracted time until the start of the ceremony, at which time access to both rooms will be locked off.


DO YOU REQUIRE SECURITY OR WEDDING INSURANCE?

The Chateau does not require any outside security and wedding insurance is not required because The Chateau carries their own event insurance policy.


WHAT IF MY GUESTS DON’T CONSUME ALL OF THE ALCOHOL I PAID TO HOST?

The Chateau’s policies regarding alcohol come primarily from the rules attached to our liquor license. If you have untapped or partial kegs, they are required to stay on our premises and we cannot refund any money for portions not consumed. With bottles of wine, clients do get to take with them any corked bottles still remaining. Should there be money towards an open bar that is not utilized, The Chateau will cut a check for the remaining amount and send it to the post-event address of the client within 14 days.


CAN I CHOOSE TO HAVE MY OWN CATERING COMPANY BRING IN STAFF AND PLACE SETTINGS AND NOT PAY THE OUTSIDE CATERING SERVICE FEE?

The Chateau allows you to be bring in any outside caterer that is insured and licensed. In an effort to keep consistency in the representation of our venue we request that you use our staff and place settings for your wedding, regardless of the caterer. Our staff is happy to fill all water glasses throughout the event, bus all tables, do all dishes, replenish the beverage station, and help with clean up at the end of the event. The outside catering service fee also covers staffing of bartenders for your reception and we cannot allow outside bartending services due to liabilities.


DO I HAVE ACCESS TO REFRIGERATION DURING MY FACILITY RENTAL?

Unfortunately, we do not have refrigeration space due to the size and volume of catering done by our kitchen. If you would like to bring in outside food or beverage during the day while getting ready for your ceremony you are more than welcome to bring in coolers for storage of these items. We do ask that the coolers be taken to a car before the start of the ceremony. If an outside caterer is used and they allow you to take food home, The Chateau will store it in the kitchen for you until your event end time.


DO YOU HAVE A LIST OF VENDORS I AM REQUIRED TO CHOOSE FROM?

At The Chateau, we do not have a preferred vendors list and we are happy to work with anyone that walks through our doors. Our wedding planners/event directors are happy to share their recommendations for vendors that fit your style and budget, but you are more than welcome to hire anyone you desire. We do kindly ask that if using outside catering, the vendor be insured and licensed.


DO YOU HAVE A BACKUP CEREMONY LOCATION IN CASE THE WEATHER IS BAD?

In the case of poor weather at the time of a ceremony the client has the option to choose to move their ceremony into the main banquet hall. This decision is not required until shortly before the ceremony start time. In this scenario, guests are seated at their tables, and an aisle is made down the center of the room. Set up can be customized based on the layout the client has chosen and the decorations intended for the outdoor ceremony.


I WORK DURING THE DAY AND CANNOT DO DAYTIME APPOINTMENTS. CAN I MEET WITH YOU IN THE EVENING OR ON THE WEEKENDS?

Because The Chateau is booked every weekend for events, and in an effort to give The Chateau’s staff time with family, we are unable to meet on the weekends, but are available Mondays, Tuesdays, Thursdays and Fridays from 10am to 5pm. These times may fluctuate due to our event schedule, which varies week to week. To help accommodate challenging work schedules, our staff does typically offer times for evening meetings on one Tuesday every month.


WHEN ARE EACH OF MY PAYMENTS DUE?

The first payment due by clients is the deposit, which covers half of the facility rental and is required at the time of booking. The remainder of the facility rental is due three months prior to the event date. All food, beverage and miscellaneous upgrade expenses are due two weeks prior to the event date. The Chateau will send invoices reflecting these amounts prior to the due date. Payment plans are also an option for any client at The Chateau - just ask us about your options and we are happy to work with you!


DO I HAVE TO PUT DOWN A DEPOSIT TO HOLD A DATE?

Because many dates during the wedding season are in high demand, with several potential clients all interested in the same dates, we do require a deposit and signed contract to hold a date and do not have an option for a “soft hold”. Once you contact us regarding booking a date, we will block the date off in our calendar and you will have a hold on the date for up to 24 hours. If after 24 hours we have not received a signed contract and notifcation of initiated payment, the date will be released as available to all other potential clients.